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Privacy Policy

Last Updated: 11/25/2025

Linen Luxes (“we,” “us,” or “our”) is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit or make a purchase from linenluxes.com.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you visit or interact with Linen Luxes, we may collect the following types of information:

A. Personal Information

Information you voluntarily provide, including:

  • Full name

  • Email address

  • Billing and shipping address

  • Phone number

  • Order details and purchase history

B. Payment Information

  • Payment details are securely processed by third-party payment providers

  • Linen Luxes does not store full credit card numbers or sensitive payment credentials

  • We may receive limited transaction confirmations (e.g., payment status, last four digits)

C. Technical & Usage Information

Automatically collected data may include:

  • IP address

  • Browser type and device information

  • Pages viewed and browsing behavior

  • Referring URLs

  • Date and time of access

This data helps us improve website functionality, security, and performance.

2. How We Collect Information

We collect information through:

  • Website forms (checkout, contact forms, account registration)

  • Cookies and similar tracking technologies

  • Order processing systems

  • Customer service communications

We only collect information necessary to operate our business and serve our customers effectively.

3. How We Use Your Information

Your information is used strictly for legitimate business purposes, including:

  • Processing and fulfilling orders

  • Shipping products and providing tracking updates

  • Communicating order confirmations and service messages

  • Providing customer support and handling inquiries

  • Preventing fraud, chargebacks, and unauthorized transactions

  • Improving website usability, performance, and product offerings

  • Complying with legal and regulatory obligations

We do not sell, rent, or trade customer data to third parties.

4. Payment Processing & Security

All payments on Linen Luxes are processed through PCI-compliant, encrypted third-party payment gateways, including:

  • PayPal

  • Stripe

  • Shop Pay

  • Apple Pay

  • Google Pay

Linen Luxes does not have access to or store complete payment card information. These providers adhere to strict security standards to protect your data.

5. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Enable core website functionality

  • Remember cart contents and preferences

  • Analyze website traffic and usage patterns

  • Improve user experience and performance

You may manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain website features.

6. Information Sharing & Disclosure

We may share limited personal information only when necessary and solely with trusted third parties, including:

  • Shipping carriers (to deliver your orders)

  • Payment processors (to securely process payments)

  • Fraud prevention and security services

  • Customer support and order management systems

We do not share personal information for third-party advertising or marketing purposes.

7. Data Protection & Security Measures

We implement industry-standard security measures to protect your information, including:

  • SSL (Secure Socket Layer) encryption

  • Secure servers and restricted data access

  • Fraud detection and monitoring systems

  • Regular platform and security updates

While no system is 100% secure, we take reasonable steps to protect your personal data from unauthorized access or misuse.

8. Your Privacy Rights

Depending on your location, you may have the right to:

  • Request access to your personal data

  • Correct or update inaccurate information

  • Request deletion of your personal data or account

  • Opt out of non-essential communications

To exercise these rights, please contact us using the information provided below. We will respond within a reasonable timeframe and in accordance with applicable laws.

9. Children’s Privacy

Linen Luxes does not knowingly collect or solicit personal information from individuals under the age of 13. If we learn that personal data from a child has been collected, we will promptly delete it.

10. International Users

If you access our website from outside the United States, please note that your information may be processed and stored in the United States or other jurisdictions where our service providers operate. By using our website, you consent to such processing.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements or business practices. Any updates will be posted on this page with a revised “Last Updated” date.

12. Contact Information

For privacy-related questions, data requests, or concerns, please contact us:

Email: support@linenluxes.com
Phone: (203) 866-1611
Business Address:
Linen Luxes
3 Boulder Rd
Norwalk, CT 06854
United States