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Frequently Asked Questions (FAQs)

We’ve compiled answers to the questions our customers ask most often. Our goal is to provide clear, accurate information so you can shop with confidence.

1. What products do you offer?

We offer a wide selection of premium tablecloths, table runners, placemats, and home décor textiles designed to enhance both everyday dining and special occasions. Our products are crafted for style, durability, and long-lasting use.

2. Do you offer free shipping?

Yes! We provide free standard shipping on all orders over $70 within the USA. Orders under $70 are charged a calculated shipping fee at checkout.

3. What are your shipping options and delivery times?

  • Standard Shipping: 3–4 business days (domestic)

  • Express Shipping: 1–2 business days for a $20 fee

  • Same-Day Shipping: Orders placed before 3 PM EST are shipped the same day. Orders after 3 PM ship the next business day.

All shipments include a tracking number, which will be emailed to you once your order is dispatched.

4. Do you ship internationally?

Yes, we ship internationally upon request.

  • Contact our customer service team for international shipping rates and delivery timelines

  • All duties, taxes, customs fees, and import charges are the responsibility of the customer

5. What is your return policy?

We offer a 60-day return policy on eligible items.

  • Items must be unused, undamaged, and in resalable condition

  • No restocking fees apply

  • Full return instructions and support are available from our customer service team

See our full Return & Refund Policy for details.

6. Do you provide return shipping labels?

Yes, we offer discounted prepaid return labels, which are usually more cost-effective than arranging shipping on your own.

  • You may also choose to return items using your own shipping carrier

  • Ensure your package includes your order number for proper processing

7. How long does it take to receive my refund?

Refunds are typically processed within 3–5 business days after we receive and inspect your returned items.

  • Refunds are issued to the original payment method

  • You will receive an email confirmation once the refund is processed

8. How can I track my order?

Once your order ships, you will receive a tracking number via email.

  • Use this tracking number to monitor your package from our warehouse to your doorstep

  • For assistance, contact our support team

9. What payment methods do you accept?

We accept multiple secure payment options:

  • Credit & Debit Cards: Visa, MasterCard, American Express, Discover

  • Digital Wallets: PayPal, Apple Pay, Google Pay, Shop Pay

  • All transactions are encrypted and processed through trusted payment gateways to protect your information

10. How can I contact customer service?

Our team is here to help with questions, returns, or order assistance:

Email: support@linenluxes.com
Phone: +1-203-786-1300
Address: 3 Boulder Rd, Norwalk, CT 06854, USA

We respond promptly during regular business hours to ensure your concerns are addressed.

11. What if I entered the wrong shipping address?

Please contact us immediately.

  • If the order has not shipped yet, we may be able to update your address

  • We are not responsible for orders delivered to incorrect addresses provided by the customer

12. Do you charge any restocking fees?

No. We do not charge restocking fees for returned items.

13. Are your product descriptions accurate?

Yes. We provide clear, accurate, and detailed product information, including size, material, color, and care instructions, so you can make informed purchasing decisions.